Delivery and Returns

Asquith & Fox

Delivery Information

Delivery prices

Options

Delivery

Price

UK Standard Delivery

Within 3-5 working days*

£3.95
free on orders £50 and over

Republic of Ireland Delivery
Within 3-5 working days* £15.00
    1. Standard delivery

    Standard delivery is available Monday to Friday, excluding public holidays.


    1. When you receive your order

    A signature is required on delivery, so please provide an address where someone will be able to sign for your goods. Sometimes we split your order across more than one delivery (because of stock availability) but we'll only charge you once.

    * Please note: working days are Monday to Friday (excluding bank holidays).

     

    Returns

    How to return your order

    Sometimes, something you order isn't quite right so we've made it really easy for you to return your order to us.

    If you would like to return something, you can do so by using your free returns label (mainland UK only) which you'll find at the bottom of your despatch note. This is a free service. Just send your order back to us using the free returns label originally enclosed. If possible, please return any tags and packaging at the same time.

    You can return all or part of your order to us within 30 days of purchase and we'll refund the value of the goods returned to you. For purchases during November and December, we extend our returns period so you have until the 31st January to return for a refund.

    Please note that for hygiene reasons, we are unable to accept returns of underwear unless faulty. Your statutory rights are not affected.

    Please note: if you're returning something to us, you must take reasonable care of it when it's with you. 

    Always ask for a 'Proof of Posting' certificate from the post office when posting stuff to us as we cannot be held responsible for goods that get lost in transit (your statutory rights are not affected). We recommend you keep your proof of posting safe, just in case.

     

    Using the paperwork that came with your order, please indicate against the item you wish to return whether you would like a refund in the 'Return Reason' box.

    There is a peel-off returns address label at the bottom of the paperwork which you should attach to your package and send to:

    Freepost ASQUITH AND FOX

    That's all you need, there are no other address lines!

     

    Returned gift items still have to be refunded to the original purchaser. If you want to swap or return your gift, we can't keep it a secret from the person who bought it for you!

    * Unfortunately we cannot offer free returns outside of the UK. If you wish to return your order (or part of it) from overseas then you will need to pay postage.  The address for returns outside of the UK is

    Asquith & Fox
    PO Box 167
    NESTON
    CH33 9EB

    If you have any problems or questions about returning an item please contact our Customer Care Team on the details below.

     

    If you are unable to include the original paperwork that came with your order, please ensure that you include the following information when you send us your return:

        Your name & full address

        Contact telephone number

        Order number

        Name of item and quantity to return

        Reason for returning/description of fault

        Whether you would like an exchange or a refund.

    You can use any packaging to return items to us.

    If you need any further assistance, email our Customer Care Team on orders@asquithandfox.com or call 0845 013 0114.

    We do not pay for the return postage of overseas items.

    If you want to write to us regarding your order or about any other general enquiries, please use the following address (though an email might be quicker! – care@asquithandfox.com).

     

    Our freepost address is as simple as:

    Freepost ASQUITH AND FOX

     

    That's it!

     

    Your rights of withdrawal

    Changed your mind? No problem. There's something called the 'Distance Selling Regulations' to protect people who buy online. Please refer to the Right Of Withdrawal within our Terms & Conditions for full details.

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