Privacy Policy

 

Privacy Notice

Here at Jiveman Limited (Trading as Asquith and Fox, here forth ‘Asquith and Fox’) we respect your privacy and we are committed to processing personal information of our customers in a secure and manner in line with our legal obligations. 

This Policy explains how Asquith and Fox will use any personal information that we may collect about you when you use our website, applications, webforms, or when you use or are the recipient of our services.

By trading with Asquith and Fox, you are accepting and consenting to the practices described in this Privacy Notice.

The information we learn from our customers helps us to personalise and continually improve your experience and our services. We use the information to handle orders, deliver products and services, process payments/ invoices, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, and recommend products and services that might be of interest to you. We may use your information to prevent or detect fraud or because it is required by law or for the purposes of legal proceedings. And to enable third parties to carry out logistical or other functions on our behalf.

We may transfer your data to other third parties (including the police, law enforcement agencies, credit reference and fraud prevention agencies and other bodies) to protect our or another person’s rights, property, or safety, in connection with the prevention and detection of crime.

 

1. What information we collect

Our Personal Data Protection Policy governs the use and storage of your data. 

Asquith and Fox is a Controller of the personal data you (data subject) provide us. We may collect the following types of personal data from you:

In the operational use and maintenance of our services, Asquith and Fox may collect personal information when:

  • You use our website,
  • You use our services,
  • You contact us, or;
  • You are a recipient of our services.

This may include information which is recorded on items being delivered to you or if you have:

  • completed an online form,
  • Set up an account or entered information on the Asquith and Fox website,
  • provided information as part of a webform contact request / enquiry, or;
  • contacted Asquith and Fox in writing or by phone.

We may collect the following types of information:

  • Your name, address, email address, telephone number(s) and other contact details,
  • Information required to provide you with a service, and the details of the service that you have used,
  • Information collected through your use of the Asquith and Fox website; see Cookie Policy for further information,
  • Details of any enquiry,
  • Information about items delivered to, or;
  • Signatory information when signing for receipt of a delivery.

2. Why we need it

Asquith and Fox collects your personal information in order:

  • To provide you with our service(s),
  • To process your order and to provide after sales service, and;
  • To enhance or improve our services.
  • For the prevention or detection of fraud or crime as may be requested by law.


Asquith and Fox will not sell or provide your data to any third party where you have not provided your consent to do so. All other information is processed in accordance with the Data Protection Act 1998, the General Data Protection Regulation (GDPR) 2018 and other applicable laws.

3. How Asquith and Fox collects personal information

  • Directly from customers, for example when a customer contacts Asquith and Fox regarding a delivery, signs to confirm receipt of a delivery, or makes an enquiry.
  • From our retail partners, who provide Asquith and Fox with information about the end customer, so that we may fulfil our delivery services.
  • When products or services are provided together with a business partner and the information is collected by the business partner in order for Asquith and Fox to provide you with the service.

4. What we do with it

Your personal data is processed in Asquith and Fox located in the United Kingdom. Hosting and storage of your data takes place within the European Economic Area (EEA).

In operating our services, it may become necessary to transfer the data that we collect from you to third parties and business partners who are located outside of the European Economic Area (EEA). Any such transfer of information will only be in connection with the services that Asquith and Fox provides and Asquith and Fox will ensure that the information is protected to a level which meets the requirements of UK law.

By providing your data to us you agree to this transfer taking place.

No third-party providers have access to your data, unless specifically required by law, where you have consented with us to do so, or in order to fulfil our service to you.

5. How long we keep it

Any personal data held by us for marketing and service update notifications will be kept by us until such time that you notify us that you no longer wish to receive this information or terminate your account with us.

6. What are your rights

You have the right to access to any information that we hold relating to you. Requests must be made in writing and Proof of identification is required to protect your information and to ensure it is not disclosed to unauthorised parties. 

Should you believe that any personal data we hold on you is incorrect or incomplete, you have the ability to request to see this information, rectify it or have it deleted.

In the event that you wish to complain about how we have handled your personal data, please contact orders@asquithandfox.com or call 0845 013 0114  or in writing to Jiveman Limited, PO BOX 167, Neston, Cheshire, CH33 9EB. We will then look-into your complaint and work with you to resolve the matter.

If you still feel that your personal data has not been handled appropriately according to the law, you can contact the Information Commissioner’s office ICO and file a complaint with them.

We share anonymised customer data with third party service providers to help us understand our customer's purchasing and browsing habits, which we then use to serve ads on our behalf across the Internet and sometimes on this site, where you have consented to be contacted for such purposes. No personally identifiable information is collected or used in this process.

Where you have provided explicit consent, we may permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you.

If you do not wish to receive the above mentioned marketing from us, you can unsubscribe at any time by clicking the unsubscribe link at the bottom of our emails or by contacting us by email at care@asquithandfox.com or by notifying us in writing at Asquith & Fox, PO Box 167, Neston, CH33 9EB, UK.

 

Disclosure of Your Information

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries for the purposes as described in this Privacy Policy.

In addition we disclose the information described above for the performance of our contract with you, for example, with our payment service provider or delivery service provider.

 

Your Access Rights

In accordance with applicable data protection legislation, you have the right to access information held about you. Where entitled to do so, we may charge you an appropriate sum to reflect the cost of providing such information. If you would like a copy of the personal information held about you please contact us by email at contacting us by email at care@asquithandfox.com or by notifying us in writing at Asquith & Fox, PO Box 167, Neston, CH33 9EB, UK. If you believe that any information we have about you is incorrect or incomplete, please write to or e-mail us as soon as possible.

 

Changes to Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page.

 

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to Customer Care, Asquith & Fox, PO Box 167, Neston, CH33 9EB

 

(Updated 18/05/2018)

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